Troubleshooting Guides Mobiles Acer Mobiles Liquid Z630sAcer Troubleshooting Performance Performance Issue Troubleshooting Hanging & Freezing Issue

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Troubleshooting Guides Mobiles Acer Mobiles Liquid Z630sAcer Troubleshooting Performance Performance Issue Troubleshooting Hanging & Freezing Issue

 

 

Restart the device

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

 

If you want to know how long the device has been running, follow the steps below:

  • Open Settings
  • Scroll down and tap About Phone (If you don’t see this option, tap System and then proceed)
  • Tap Status
  • Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

Did this resolve the issue?

  • Yes
  • No

No:

App or device issue?

Check with the customer if the device freezes/hangs only when using a particular app, or the device itself freezes.

Device ke freeze/hangs par hee customer se jaanch karen ek particular app ka upayog kar, ya device hee freeze deta hai

Choose an option below

  • App Issue
  • Device Freezes/Hangs
  • Internet is slow

App Issue:

Update/Uninstall the App

Check if the app has any updates on the Play Store. If yes, update the app and check if the issue is resolved.

If not, follow the instructions below to uninstall the app.

WARNING: Inform the customer that uninstalling an app may cause app data such as game levels, saved passwords etc. to be lost.

 

Click on the URLs in each step to view the screenshot

  1. Pull down the notification panel.
  2. Tap Settings icon
  3. Scroll down and choose Apps
  4. Choose the app you want to uninstall.
  5. Tap Uninstall
  6. Confirm by choosing OK.
  7. You should see a confirmation that the app is uninstalled.

Did this resolve the issue?

  • No
  • Yes

No:

Check for available storage

Check to see how much storage is available.

 

Click on the URLs in each step to view the screenshot

    1. Pull down the notification panel and tap the settings icons.
    2. Scroll down and choose Storage.
    3. Check the Available space. The device can start having issues when less than 10% of storage is free.
      • Total Available Space:
        Acer Liquid Z530 – 16GB
        Acer Liquid Z630s – 32GB.
  1. If the “Available” space is running less than 10%, you may need to free up storage space by uninstalling unwanted apps or deleting items like pictures or videos. You may also clear the app cache by following the step below:
  2. Confirm by tapping OK.

Did this resolve the issue?

  • No
  • Yes

No:

 

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