Troubleshooting Guides Mobiles Acer Mobiles Liquid Z630sAcer Troubleshooting Performance Performance Issue Troubleshooting Hanging & Freezing Issue
Restart the device
Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.
Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.
If you want to know how long the device has been running, follow the steps below:
- Open Settings
- Scroll down and tap About Phone (If you don’t see this option, tap System and then proceed)
- Tap Status
- Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)
Did this resolve the issue?
Yes
No
No:
App or device issue?
Check with the customer if the device freezes/hangs only when using a particular app, or the device itself freezes.
Device ke freeze/hangs par hee customer se jaanch karen ek particular app ka upayog kar, ya device hee freeze deta hai
Choose an option below
App Issue
Device Freezes/Hangs
Internet is slow
App Issue:
Update/Uninstall the App
Check if the app has any updates on the Play Store. If yes, update the app and check if the issue is resolved.
If not, follow the instructions below to uninstall the app.
WARNING: Inform the customer that uninstalling an app may cause app data such as game levels, saved passwords etc. to be lost.
Click on the URLs in each step to view the screenshot
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Did this resolve the issue?
No
Yes
No:
Check for available storage
Check to see how much storage is available.
Click on the URLs in each step to view the screenshot
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Did this resolve the issue?
No
Yes
No: