Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesStock Android GuidesMarshmallow (6.x)Battery & PowerBattery & Power TroubleshootingBattery & Power TroubleshootingBattery & Power TroubleshootingBattery or Device is heating up

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesStock Android GuidesMarshmallow (6.x)Battery & PowerBattery & Power TroubleshootingBattery & Power TroubleshootingBattery & Power TroubleshootingBattery or Device is heating up Basic Checks The battery drains faster / device heat up when you use the device for: Intensive use of basic functions like calls, browsing etc. Navigation or GPS … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesStock Android GuidesMarshmallow (6.x)Battery & PowerBattery & Power TroubleshootingBattery & Power TroubleshootingBattery is discharging fast / Battery back up low

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesStock Android GuidesMarshmallow (6.x)Battery & PowerBattery & Power TroubleshootingBattery & Power TroubleshootingBattery is discharging fast / Battery back up low Basic Checks The battery drains faster / device heat up when you use the device for: Intensive use of basic functions like calls, browsing etc. Navigation or GPS … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesStock Android GuidesMarshmallow (6.x)Battery & PowerDevice not charging / No Power

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesStock Android GuidesMarshmallow (6.x)Battery & PowerDevice not charging / No Power Check hardware Check if the customer is using the bundled charger, charging cable and battery. If not, inform the customer they should use the in-box charging accessories only. Did this help? Yes No No: Try a … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingBattery heating

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingBattery heating Check for physical damage on the battery Check if there are any physical damages on the battery. Do you see a damage? No Yes Yes: Physical Damage Physical damage on the device … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingBattery & Charging issuesBattery & Charging issuesLow battery backup/Fast discharge

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingBattery & Charging issuesBattery & Charging issuesLow battery backup/Fast discharge Check battery usage Click on the URLs in each step to view the screenshot Drag down the status bar to view the Quick Settings panel Tap the Settings … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingBattery & Charging issuesBattery & Charging issuesBattery not charging

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingBattery & Charging issuesBattery & Charging issuesBattery not charging Basic checks When battery does not seem to be charging after the power adapter is connected Make sure that using the bundled charger/Charging cable and OEM battery. … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingBattery & Charging issuesBattery Bulge

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingBattery & Charging issuesBattery Bulge Battery Bulge Discontinue using the device if you notice the battery is swelling. Do not attempt to charge or use the device. Do not handle a damaged or leaking battery. Do … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingDevice restarts automatically

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingBattery & ChargingDevice restarts automatically Uninstall recently installed apps Click on the URLs in each step to view the screenshot Uninstall apps Tap Menu Go to Settings Select Apps Select the app to be uninstalled Tap Uninstall Confirm by tapping OK Wait until the uninstall … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingCamera & ImagingCamera IssuesCamera IssuesCamera IssuesCamera ‘Picture Quality’ is not good

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingCamera & ImagingCamera IssuesCamera IssuesCamera IssuesCamera ‘Picture Quality’ is not good Educate the Cutomer and Perform Basic Check Make sure that the customer does not have a perspective issue over an actual problem with the camera of the device. … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingCamera & ImagingCamera IssuesCamera IssuesFlash Not WorkingWhile using the camera

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingCamera & ImagingCamera IssuesCamera IssuesFlash Not WorkingWhile using the camera Basic Check   Reboot the device: Smartphones are just like computers. They have Processes and Services running in the background and need a reboot regularly (At least once a week). If … Read more