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Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingCamera & ImagingCamera App Crashes/Does Not Respond Basic Check Reboot the device: Smartphones are just like computers. They have Processes and Services running in the background and need a reboot regularly (At least once a week). If these processes and services … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingApp issuesApp IssuesApp IssuesApp IssuesGoogle Playstore Issues Restart Device Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingApp issuesApp crashes Clear App Cache Click on the URLs in each step to view the screenshot Drag down the status bar Tap the Settings icon OR Tap Menu Go to Settings Select Apps Swipe right to “All” Select the app you are experiencing issues with … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingDisplayDisplay issuesDisplay issuesDisplay issuesDisplay issuesDisplay issuesDisplay issuesDim Display Manually change the brightness Click on the URLs in each step to view the screenshot   Drag down the status bar Move the Brightness slider OR Tap Menu Go to Settings Select Display Tap Brightness Level Move the Brightness slider … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingDisplayDisplay issuesDisplay issuesDisplay issuesDisplay issuesPartial display Check for physical damages Check if there are any physical damages on the device Do you see any damages on the device? No Yes Yes: Physical Damage Physical damage on the device is eligible for … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingDisplayDisplay issuesDisplay issuesDisplay issuesDisplay Damage Physical Damage Physical damage on the device is eligible for return only if reported on receipt. If customer does not report the issue immediately after delivery, it is considered CID (Customer Induced Damage) Is the customer … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingDisplayDisplay issuesDisplay issuesDead Pixels Dead Pixels For your information, the Dead pixel warranty applies when your mobile phone display contains 3 or over 3 dead pixels within the standard warranty period on your mobile phone display which Brand will replace/replenish your … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingDisplayDisplay issuesLine(s) on display Basic checks Smartphones are just like computers. They have Processes and Services running in the background and need a reboot regularly (At least once a week). If these processes and services are running for long time without a … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingDisplayNo Display Check for physical damages Check if there are any physical damages on the device Do you see any damages on the device? No Yes Yes: Physical Damage Physical damage on the device is eligible for return only if reported … Read more

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingNetwork & ConnectivityNetwork & Connectivity relatedNetwork & Connectivity relatedNetwork & Connectivity relatedSIM Card Not Getting Detected Basic Check – SIM Perform these basic checks before moving to the next step:   1. Check if the SIM card is inserted correctly in the … Read more