Mobiles Acer Liquid Z630s Troubleshooting Battery & Power Troubleshooting Device not charging

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Acer Mobiles

  • Liquid Z630s

Acer Troubleshooting

  • Battery & Power

Battery & Power Troubleshooting

  • Device not charging

 

Check hardware

Check if the customer is using the bundled charger, charging cable and battery. If not, inform the customer they should use the in-box charging accessories only.

Check karen ki kya customer bundled charger, charging cable aur battery ka upayog kar raha hai. yadi nahin, to customer ko inform karen unhen keval in-box charging accessories ka upayog karana chaahiye

 

Did this help?

No

Yes

————

No:

Try a different power outlet

Try charging the phone using a different power outlet.

If the device is off, leave the charger connected for a minimum of 15-20 minutes. If you see the device charging, press and hold the power button & see if it’s turning ON.

 

Did this resolve the issue?

Yes

No

No:

Check For Replacement Policy

If the customer is calling within the policy period, issue a replacement/refund.

If the customer is calling after the policy period,

  • Refer him to an authorized service center.
    DO NOT ISSUE REPLACEMENT/REFUND

Is the device within replacement policy?

Yes

No

No:

Refer to an authorized service center

  • Refer customer to ACER Call Centre : 18001032237
  • Document the steps taken and wrap the call

 

That’s It other Wise Replace or Change the Product.

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