Manually change the brightness
Did this resolve the issue?
Check If Device Under replacement policy period
If the customer is calling within the policy period, follow the replacement policy.
If the customer is calling after the policy period,
- Refer him to an authorized service center.
DO NOT ISSUE A REPLACEMENT
Is the device under replacement warranty?
Refer to Service Center
- Refer the customer to an authorized service center to fix the issue
- Document the steps taken and wrap the call