Troubleshooting Guides
Mobiles
Brand Level / Stock Android Troubleshooting
Stock Android Guides
Lollipop (5.x)
Lollipop Troubleshooting
Lollipop Troubleshooting
Lollipop Troubleshooting
Lollipop Troubleshooting
Lollipop Troubleshooting
Lollipop Troubleshooting
Lollipop Troubleshooting
Lollipop Troubleshooting
Battery & Charging
Battery & Charging issues
Battery & Charging issues
Battery not charging
Basic checks
When battery does not seem to be charging after the power adapter is connected
- Make sure that using the bundled charger/Charging cable and OEM battery.
- Try using a different power outlet.
Check if the charger’s indicator is on and charger’s plug is properly inserted. - Let the device charge for 30 minutes and see If the issue persists, follow conclusion.
Did these resolve the issue?
No
Yes
No:
Check If Device Under replacement policy period
If the customer is calling within the policy period, follow the replacement policy.
If the customer is calling after the policy period,
- Refer him to an authorized service center.
DO NOT ISSUE A REPLACEMENT
Is the device under replacement warranty?
No
Yes
No:
Refer to Service Center
- Refer the customer to an authorized service center to fix the issue
- Document the steps taken and wrap the call