Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingDisplayDisplay issuesDisplay issuesDead Pixels

Troubleshooting GuidesMobilesBrand Level / Stock Android TroubleshootingStock Android GuidesLollipop (5.x)Lollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingLollipop TroubleshootingDisplayDisplay issuesDisplay issuesDead Pixels

Dead Pixels

For your information, the Dead pixel warranty applies when your mobile phone display contains 3 or over 3 dead pixels within the standard warranty period on your mobile phone display which Brand will replace/replenish your defective mobile phone display.

 

Let’s follow these easy troubleshooting steps to resolve the dead pixel issue:

 

Step 1: Download and install the free “Dead Pixel Detect and Fix” application from Google Play store.

 

Step 2: Open the application and tap the “Detect” button. Tap the Colors button in top-left corner and individually cycle through the six preset colors (red, green, blue, white, black and gray), or choose the Custom option at the top and pick a color from the resulting palette.

 

 

Note: The dead or stuck pixel will stand out against every backdrop except for the color it’s stuck in.

Step 3: Touch to Return to the welcome screen and tap the “FIX IT” button, second from the bottom, to bring up the app’s main menu. Tap Fix it in the top-right corner to begin the default, 30-minute color-cycling process (the duration can be changed by clicking the Settings option in the main menu). Let the repair utility run for at least 20 minutes or more before finishing.

 

Step 4: Let’s check the results.

 

When finished, return to the welcome screen, tap the DETECT button and access the Colors panel again. Cycle through the same colors you used to locate the dead or stuck pixel in step 2 and check to see if the questionable pixel has returned to normal.

 

 

How many dead pixels do you see?

  • 3 or more
  • Less than 3

Less than 3:

Less than 3 dead pixels

  • Inform the customer that dead pixels less than 3 are not covered under the brand warranty
  • DO NOT create a return

 

3 or more:

Check for replacement policy

If the customer is calling withinthe policy period, issue a replacement/refund

If the customer is calling afterthe policy period,

  • Refer him to an authorized service center.
    DO NOT ISSUE REPLACEMENT/REFUND

 

Is the device under replacement warranty?

  • No
  • Yes

No:

Refer to Service Center

  • Refer the customer to an authorized service center to fix the issue
  • Document the steps taken and wrap the call

 

 

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